Our Simple Terms

Terms and Conditions

These terms and conditions apply between Click if Sick and each person who uses the site (“you”). You agree with Click if Sick as follows:

1. Click if Sick


Click if Sick operates the website located at clickifsick.com.au (site) and other related websites and mobile operations with links to the Site. The Site assists you to access pharmacy and telehealth services by providing an interface between you and health care professionals (Health Providers) who also use the site.


Click if Sick does not provide any medical or health service but merely provides a platform which enables you to access health services from a health provider.


Any medical or health information provided to you by Click if Sick has been prepared by the Health Providers and is forwarded to you by Click if Sick in good faith but without offering or providing medical or health advice.

2. Health Care Services


Click if Sick does not guarantee that a consultation is the appropriate course of treatment for your particular health care problem. The Health Care Provider has the sole discretion to decide whether or not an e-health consultation is appropriate, whether or not to provide any particular service and to determine the health services required.


You consent to information about yourself, your health and your current medications including, but not limited to, the information you divulge as part of the online consultation assessment to be viewed and exchanged by and between Click if Sick employees and any Health Providers. You understand and agree that this information may be exchanged electronically. All services provided by this Website are provided on a ‘best endeavours’ basis.


If a certificate is deemed appropriate by the consultant healthcare provider, a PDF will be delivered via the applicants provided email address within 24 hours of completed consultation.

3. Your obligations


You agree to contact your own doctor immediately if directed to do so or if your condition changes or your symptoms worsen.


You agree to provide all information requested by Click if Sick or a Health Professional and warrant that all information which you provide is true and fully complete.


If you do not understand any question asked in our website assessment or any advice given by a Health Provider, you should seek clarification immediately.

4. Fees


When you request service provided by a Health Provider via the Site, you must pay a fee. This fee is charged for consultation and is payable irrespective of outcome. Refunds will only be issued under requirements of Australian Consumer Law and when a consultation is not possible on the day of application. Requests are to be sent in writing to [email protected]


Click if Sick will refund any application payment, where a certificate is issued and acceptance is declined in writing by the applicants employer under reasonable circumstances as state in the Fair Work Act 2009. Such terms will be subject to the full discretion of Click if Sick management and its affiliates.


You understand that Click if Sick is not covered under Medicare Australia at this time, no Medicare rebate is available and there is no bulk billing option offered as part of this service.

5. Release of liability


You release Click if Sick from all responsibility for health and medical matters including information provided to you about those health and medical matters and acknowledge these are the responsibility of the Health Provider.


You agree that Click if Sick is not liable for any loss, damage, expense or claim arising from damage, loss, injury or death caused directly or indirectly by the Health Provider and you release Click if Sick from liability for any claim arising from any of those circumstances.


You agree that neither Click if Sick nor any Health Provider is responsible for loss or damage arising due to you failing to provide true or fully complete information or failing to comply with any of your obligations listed in clause 3 (Your obligations).

6. Terms and Conditions/ Privacy policy


I acknowledge having read and accepted the terms and conditions for use of the Website which apply in addition to the above terms.


I acknowledge having read and accepted the privacy policy for Click if Sick.


By ticking “yes” in this box you agree to receive information from Click if Sick about other services or products which Click if Sick makes available from time to time.

7. General
If any of these terms are held to be invalid or unenforceable, then the validity and enforceability of the remaining provisions will not be affected.

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